A Ticketek customer has slammed the company over the additional fees it applies during the checkout process.
The customer says they were “forced” to pay an extra $8 to either print their ticket as a PDF or receive it as an SMS message.
“No free option, nothing,” they said.
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“What an absolute rort, this should be criminal.”
The customer added they had reported Ticketek to the Australian Competition and Consumer Commission (ACCC) over the matter, which they claim is “absolute b*******”.
“I hope others can report also. We have to stand up against these monopolies,” they said.
However, a Ticketek spokesperson told 7NEWs.com.au its fees “cover the end-to-end service delivery for our venue and event partners”.
“The fees are clearly outlined throughout the transaction purchase path and take account of the costs associated with providing the services to customers, as well as for each venue and event, which may vary depending on the requirements of each venue or event,” they said.
“For example, the Ticketek Service and Handling Fee varies from event to event, and typically comes to an estimate of two to three per cent of the transaction price.”
While the customer says they have reported the matter to the ACCC, and encouraged others to do the same, a spokesperson for the consumer watchdog told 7NEWS.com.au there are rules in place to protect customers.
“Businesses must clearly tell consumers up front how much a product or service will cost in total,” they said.
“Additional fees and charges should be disclosed at the beginning of any online purchasing process.”
Costs of additional fees, should be disclosed to the customer at “the earliest point possible”, the spokesperson added.
Anyone who believes they have been misled, or who has a dispute with a ticket seller or event organiser, can lodge a complaint with their local fair trading or consumer affairs agency.